HOW TO MAKE AN ORDER:

Orders must be placed through the Online Shop by placing the desired items in the cart.

It is not necessary to be registered on our site to place an order, however we recommend to create your account, this allows to access our site with unique credentials and passwords, to speed up the procedure for future orders and to follow the stages of preparation of the order, including the tracking of the shipment of your package.

ARE YOU A COMPANY OR A NEW DEALER?

Register now on Indoorline.com

Once the order is placed, a series of e-mail inform you about the status of your order:

By accessing the site with your credentials, you can  check the status of the orders, track the shipment and download the copy of the invoices in pdf format.

METHODS OF PAYMENT:

Methods of payment accepted on our online shop:

• Bank transfer
• PayPal
• Credit card
• Cash on delivery (not for shipping abroad)

You can choose one of these payment methods after the checkout.

Please note: This online shop operates from the European Union and all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using a different currency, the currency conversion will be based on the exchange rate of the day of the purchase. There is no extra cost for currency conversion.

BANK TRANSFER: 

Beneficiary: INDOORLINE SRL

• Banca Intesa San Paolo - Filiale di Orbassano, Via Roma 43 (TO)

Bank account: 67244 

    IBAN: IT55Y0306930680100000067244

    ABI : 03069

    CAB: 30680

    SWIFT/BIC: BCITITMM

• Credem Banca - Filiale di Pinerolo, Via Carlo Alberto 34 (TO)

IBAN: IT97F0303201002010000250970

SWIFT/BIC: BACRIT21228

Please mention your order number or invoice number in the payment description.

CASH ON DELIVERY- not available for delivery extra Italy

Pay directly to the carrier, at the moment of delivery.

This service has a cost of €5,00 (€4,10 + vat) 

Please note that it is possible to pay cash up to 2999,99€.

CREDIT CARD   

We accept the following cards: Visa, MasterCard, American Express, and Maestro.

You can pay straight after the placement of the order or in a second moment, when you receive the mail that confirms your order with the right transport cost applied. The order is put in shipment once the payment has been correctly received.

PAYPAL

You can pay straight after the placement of the order or in a second moment, when you receive the mail that confirms your order with the right transport cost applied. Clicking the "Pay with Paypal" link will bring you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.

AVAILABILITY OF THE PRODUCTS:

1 Save for the provisions under clause 5, Indoorline srl, with reference to each product published in the online Shop, specifies whether:

(a) the product is available at its warehouse;

(b) the Product is not available at its warehouse;

(c) the Product is available on demand;

2 The range and availability of the Products published in the online shop may vary from time to time, and it is hereby accepted and agreed by the customer that Indoorline will have no responsibility or liability for any variation or non-availability of any product to the customer.

3 Should a Product (indicated as available at the time the order was placed by the customer) no longer be available, Indoorline, will use its best endeavours to inform the customer, by email, about the restocking time. Not available item/s will be refunded in a timely manner directly to the same payment method selected by the Customer in the order. Available items selected in the order will be sent to the Customer. Indoorline will accept no liability or responsibility for the non/delayed availability of any product/s.

4 Should a Product bear the indication available "on demand", this means that such Product is currently not available at Indoorline Srl's warehouses and that Indoorline Srl will be able to order it at the related supplier/producer.

5 Indoorline Srl has the right not to indicate the availability of the Products (or part of the Products) in the online shop.

SHIPPING INFORMATION:

Indoorline srl makes its best to assemble orders in boxes or pallets such as to guarantee the integrity of the items during the transport.The goods are packed and there is no reference or indication of the contents on the outside.

Our items will be shipped by courier (BRT, TNT, UPS, Pallex).

Delivery times throughout Italy are 24/48/72 hours (+ 24h for the Islands and Southern Italy).

Shipments to the rest of the European Union take approximately five/six days.

Shipments to the rest of the world take approximately six/seven working days (not accounting for customs delays).

We do not deliver on Saturday and Sunday.

Indoorline S.r.l. assumes no responsibility for late delivery of any product.

The delivery times cannot, in any case, be considered binding and Indoorline S.r.l., not being able to directly control the deliveries of the products after their shipment, cannot be held in any way responsible for their non-compliance. Customers can also check the status of orders through the online "Order Tracking" function provided by the courier chosen by Indoorline S.r.l. for the delivery. This verification can be carried out by customers only after the products have been shipped and using the tracking data communicated by Indoorline S.r.l. by e-mail or by accessing the profile.

PER RIVENDITORI: 

CHOICE OF COURIER / TYPE OF SHIPMENT: 

Indoorline srl assigns the shipment with express / non-express delivery applying the best rate based on the characteristics of the package and the needs of the customer (specify any requests or preferences in the notes to the order):

UPS: goods in envelope, box, not on pallet (max 10 kg)

TNT: goods in envelopes, boxes or on pallets (max 20 kg)

BRT: goods in envelopes, boxes or on pallets

PALLEX: goods only on pallets (over 500 kg)

You can choose also:

CARRIER DEPOSIT: collection from the courier’s warehouse, specify the address and courier name in a note

ASSIGNED PORT: collection and shipment by the customer with his own courier

COLLECTION @INDOORLINE: at our warehouse via Perosi 3, 10040 Volvera (TO).

FREE SHIPPING OFFER for orders containing exclusively collectible material

• with advance payment: for orders with taxable amount more than € 250
• with cash on delivery: for orders with taxable amount more than € 500

SUPPLEMENTS to SHIPPING costs:

• DELIVERY BY TELEPHONE APPOINTMENT: Cost € 5.00 (€ 4.10 + VAT). If you are not sure to be at home at the time of delivery, you can request delivery by appointment: the courier contacts the recipient to arrange a delivery day and time. Otherwise we advise you to choose the CARRIER DEPOSIT (collection on your part at the site or at the courier's support points). NB: this service does not involve additional costs.

• DELIVERY TO FLOORS / PORTERAGE: couriers do not deliver to the floors, however for special needs it is possible to request a quote (subject to weight and volume of the package).

• NOT AT HOME: if the courier doesn’t find you not at home, he makes a second delivery attempt, after which he leaves a notice in your mailbox and returns the goods to the storage warehouse (goods in stock). Please contact us as soon as possible to find a solution. Otherwise Indoorline srl reserves the right to apply a contribution for the costs of storage of the goods (€ 8 + VAT per day).

• DEVIATION due to incorrect address: if the goods cannot be delivered due to incorrect address or should be diverted due to inaccuracies of the same, Indoorline srl reserves the right to apply a contribution of € 10 + VAT. 

• OUT OF MEASURE: some items have a shape and / or relative weight / volumetric weight defined as oversize (sides greater than 200 cm) as indicated in the product description on our online store. For these articles, Indoorline srl reserves the right to apply a rate increased by shipping costs for objective higher costs applied by the courier.

Customers, or other parties appointed by customers who are at the address indicated for the delivery of products in the order confirmation, are required to verify, at the time of delivery, that:

a: the packages correspond to what is indicated in the courier transport document (DDT) both by number and by type;

b: the packaging / packaging of the Products is intact, not damaged, neither wet nor altered, even in the closing materials.

Any damage to the packaging / packaging of the products must be immediately contested by the customers by placing a written control reserve on the proof of delivery of the courier. It is understood that, once the courier's document has been signed without any notification, customers can no longer raise any objection to Indoorline S.r.l. with reference to the external characteristics of what was delivered (any complaints must be sent to ordini@indoorline.com within 24 hours of receipt of the goods)

The products can be delivered by couriers only to customers or to persons authorized by them; the person to whom the products are delivered must affix a signature to certify the delivery. Couriers do not deliver to PO boxes or insert products in letter boxes or other similar places.

COLLECT AT LOCATION: it is possible to collect the material in person at the Indoorline warehouse (Via Lorenzo Perosi 3, Volvera TO). Please report this option in the note to the order or by contacting us via email (ordini@indoorline.com). You will be informed of collection days and times by email as soon as the order is ready for pickup.

ORDER CANCELLATION: In case of afterthought it is possible to cancel the order placed online by promptly informing Indoorline srl via email (ordini@indoorline.com) clearly indicating the order number that you wish to cancel. In case the order is already sent, the withdrawal rights apply.

It is not possible to cancel specific orders made on commission (products on request / customized), otherwise Indoorline srl reserves the right to request a contribution equal to the damage suffered by the cancellation of the order.

INTEGRATION OF ORDER / ADDED PRODUCTS: it is always possible to add items to an already placed order (but not yet processed or shipped) by sending another order via online store. Indoorline will combine multiple orders from the same customer with the same delivery address, optimizing any shipping costs or supplements.

RIGHT TO WITHDRAW (consumer):

If the customer is a "consumer" (ie a natural person who acts for purposes unrelated to his business, commercial, craft or professional activity) he has the right to withdraw from any order, without giving any reasons and with any declaration, provided it is explicit , delivered to Indoorline srl within 14 days of receipt of the goods.

The customer can use the following standard text to be sent by mail to ordini@indoorline.com:

Hereby, the undersigned name / surname (*) intends to exercise the right of withdrawal for the purchase of the following goods / services (*), order number (*)

- ordered date (*) / received date (*)

- name of the buyer (s)

- address of the purchaser (i)

- signature Date

 (*) Delete the useless wording

Information regarding the right of withdrawal (pursuant to Article 49, paragraph 1, letter (h) of the Italian Legislative Decree No. 206/2005 "Consumer Code") and Legislative Decree 185/99 art.5 in the non-satisfaction of a purchased product.

NB: the returned goods must be intact and correctly packaged in the original packaging and provided with all the accessories, instructions for use and documentation (damaged or used products are not allowed). Please do not write on the product packaging.

If the returned product does not comply with the previously prescribed, the withdrawal will not be effective. The customer is responsible for any decrease in the value of the goods resulting from the handling of goods other than that necessary to establish the nature, characteristics and functioning of the products themselves

EFFECTS OF THE WITHDRAWAL

Following the withdrawal, Indoorline srl will reimburse all the payments made by the purchaser, with the exception of the redelivery costs that are charged to the customer, without undue delay and in any case not later than 14 days from the day that Indoorline srl is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase phase, unless otherwise specified. In any case, the customer will not incur any fees as a result of such reimbursement. The reimbursement may be suspended until the receipt of the returned products by Indoorline srl or until the customer demonstrates that the goods have been shipped.

The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the purchase contract. As an alternative to reimbursement, it is possible to carry out a "REPLACEMENT" or "CHANGE OF GOODS" - excluding shipping costs.

RETURN METHODS AND SUBSTITUTIONS (purchases made with VAT number): it is possible to request the authorization for the return or replacement of goods, respecting the following clauses:

1: motivation accepted:

a: the delivered goods do not correspond to what is reported on the delivery documents

b: the product does not comply with what is reported in the accounting documentation

c: ordering error, the customer made an ordering error (incorrect purchase)

d: the product does not work

2. characteristics of the products that can be returned:

a: product of normal production (not customized/not on specific demand)

b: correctly packed in their original packaging and undamaged, equipped with all the possible accessories, instructions for use and documentation (do not write on the original boxes)

c: with the returned authorization document (reference number provided by Indoorline srl via e-mail), and your Transport Document (DDT) in order to allow Indoorline srl to correctly identify the sender.

3. Fill in and send the product return request form by e-mail to serviziotecnico@indoorline.com (Download the file here)

Your request will be analyzed as soon as possible and you will be notified of a return authorization number. This number is very important and should be reported in the documents that will accompany the shipment of the goods to the Indoorline srl warehouse (via Lorenzo Perosi 3, 10040 Volvera TO). All costs connected to the return of the Products are entirely borne by the Customers.

EFFECTS OF RETURN

Once the returned goods arrive to Indoorline warehouse

1. Indoorline srl reserves the right to check the conformity of the returned goods
2. Indoorline srl, depending on the case, provides for the replacement or repair or issuance of the credit note for the value of the returned goods
3. In case of repair for non-warranty goods, Indoorline reserves the right to apply the repair costs directly or applied by the manufacturers of the goods

GUARANTEES: the warranties offered by the manufacturers of the goods are applied to the products sold in the online store. The warranty relates to manufacturing defects and does not apply to cases of tampering, neglect, breakdown by trauma or incorrect maintenance. The manufacturer of the products is the person responsible for any damage caused by defects in the products themselves.

ERRORS AND / OR INACCURACIES IN THE ONLINE STORE:

Indoorline srl agrees that the Online Store is regularly checked in order to avoid possible errors or inaccuracies. However, it is possible that the Online Store contains, or may over time contain, errors, inaccuracies or omissions.

Therefore, Indoorline reserves the right to correct errors, inaccuracies or omissions contained in the Online Store and also reserves the right to change or update information at any time without prior notice to Customers.

The images of the products published on the site are intended to facilitate online purchase but may differ from the actual appearance of the product, therefore they do not guarantee correctness in terms of color, shape and characteristics.

CUSTOMER SERVICE

Our Customer Service is at your complete disposal for any questions or concerns regarding your online purchases. We will answer your questions from Monday to Friday from 9:00 am to 5:30 pm

CONTACTS:

tel:+39.011 9625393

cell: +39.334 0904852 ( Whatsapp available)

e-mail:

ordini@indoorline.com : for any information on your orders

contabilita@indoorline.com: for any information on payments and accounting documents

serviziotecnico@indoorline.com: for any technical information relating to the products in the catalog, to obtain authorization for returns, information on returns and product replacement.

info@indoorline.com: for any other information