0119625393
info@indoorline.com
Find your IndoorlinePoint
Advanced search
Catalogo

Domande Frequenti (FAQ)

Orders are prepared and shipped within 1–3 business days from payment confirmation, unless otherwise indicated in the product page.
Indoorline uses national and international express couriers, selected based on the type of product and destination.

Shipping costs are automatically calculated at checkout based on:

  • weight and dimensions of the product

  • destination

  • selected shipping method

Yes, Indoorline ships internationally.
Costs and delivery times vary by country and are shown during the order process.

Once your order is shipped, you will receive an email with a tracking code to monitor delivery status online.
The courier will attempt delivery one or more times or provide instructions for pickup or redelivery according to their procedures.
You can request a phone contact at the time of order.

Indoorline accepts the main online payment methods, including:

  • credit and debit cards

  • other electronic payment systems available at checkout

Yes.
Payments are processed through secure and certified platforms that protect personal and banking data.
Yes. Bank transfer payment, especially for B2B orders, is available during checkout.
Yes. Returns are possible under current legislation, provided the product is unused, intact, and returned in its original packaging.
To initiate a return:

  1. Contact Indoorline by email at ordini@indoorline.com
  2. Indicate your order number and the reason for the return.
  3. Wait for the product shipping instructions.
  4. The product must be intact and unused and must be shipped at your expense in its original packaging.
Unless the product is defective or shipped in error, return shipping costs are the responsibility of the customer.

After receiving and inspecting the returned product, the refund will be issued within a few business days using the same payment method as the original order.

If the order has not yet been shipped, you can request a modification or cancellation by contacting customer service promptly.
After shipment, it is no longer possible to change the order.

Please contact us promptly, providing:

  1. Order number
  2. Description of the problem
  3. Any product photos
We will assist you with a quick resolution.

Contact details are available in the “Contact” section of the Indoorline website